Shipping policy

At NuHaire, we are committed to ensuring that your orders reach you promptly and effectively. We have established a thorough shipping policy to ensure a positive experience for our customers. Please take note of the following information:

Processing:
Before customization begins, we will handle your order within 1 to 2 business days. During peak order times, such as during promotions and holidays, we may require additional processing time

Customization:
Our products are tailored to the listed specific requirements. Product customization times can vary; it may take 4 to 14 business days to finalize. We appreciate your understanding as we strive to deliver the highest quality product possible. Our goal is to provide you with exceptional personalized items that exceed your expectations. Thank you for placing your trust in us.

LUXE Customization:
Our LUXE products are tailored, which may take 7 - 10 business days to customize.

Delivery Time:
Once your order is dispatched, it usually takes 2-3 days for it to arrive. The delivery time does include weekends and is dependent upon your location. We will keep you informed via email regarding your order status and shipping updates.We anticipate that you will receive your order within two weeks of your purchase. We will inform you if the item arrives sooner than expected.

Shipping:
We make use of several shipping carriers, including FedEx, DHL, UPS, and USPS, to dispatch your orders. If you prefer a particular shipping method, please reach out to us prior to placing your order, and we will be more than happy to assist.

Delays:
Should your order be delayed, we will notify you immediately. Please be aware that weather conditions may influence delivery times and could potentially cause delays. We appreciate your patience in such situations.

Moreover, any delays arising from incorrect shipping details, undeliverable addresses, or unforeseen issues will be communicated to you promptly for resolution.

Helpful Hints:
1. Local couriers typically deliver packages on weekdays and weekends. We suggest selecting a shipping address where you can receive the package during these days. Please keep your phone available, as the courier may need to reach you.

2. Some shipping services may require a signature from the recipient for successful delivery. If we deliver the goods to your address and someone signs for them, we cannot be held liable for any loss or theft of the package. We kindly request that you or an authorized person be present at the delivery location.

Buyer's Responsibility:
As the purchaser, you are responsible for any expenses arising from delivery delays or address changes. Additionally, you assume responsibility for any costs associated with canceling or returning an order for personal reasons.

Returns:
If you are not satisfied with your purchase, we accept returns within 30 days of receipt of product. Please review our return policy for more details.

Contact Us:
We greatly appreciate your understanding and patience. If you have any additional concerns or questions, please feel free to reach out to us. For urgent orders, please contact us directly at info@nuhaire.com. Thank you for choosing NuHaire for your custom hair care needs.