Shipping & Delivery Policy
Shipping & Delivery Policy
At NuHaire, we are committed to ensuring that your customized hair product orders reach you promptly, safely, and in perfect condition. We have established a shipping and delivery policy designed to provide transparency, reliability, and exceptional customer service throughout your entire shopping experience.
🚀 Order Processing Timeline
Standard Processing: Your order will be carefully processed within 1-2 business days of purchase confirmation. During peak seasons, promotional periods, and holidays, processing may extend to 3-4 business days to ensure quality control.
Quality Assurance: Every order undergoes thorough quality inspection before customization begins, ensuring you receive only the highest quality products.
✨ Customization Services
Standard Customization (4-6 Business Days)
Our expert team meticulously crafts each product to meet your specific hair care requirements. This personalized approach ensures optimal results tailored to your unique needs, hair type, and preferences.
LUXE Customization (7-10 Business Days)
Our premium LUXE products receive enhanced customization with additional quality testing, premium ingredients, and specialized formulation processes. This extended timeline ensures exceptional results that exceed expectations.
📦 Shipping & Delivery Options
Delivery Timeframes
- Standard Delivery: 2-3 business days after dispatch
- Express Delivery: 1-2 business days (additional cost applies)
- Weekend Delivery: Available with select carriers, including Sunday delivery
- Total Timeline: Most orders arrive within 10-14 business days from purchase
Trusted Shipping Partners
We partner with industry-leading carriers, including FedEx, DHL, UPS, and USPS, to ensure reliable, trackable delivery. Prefer a specific carrier? Contact us at info@nuhaire.com before placing your order.
📍 Delivery Information & Customer Responsibilities
Delivery Requirements
- No Signature Required: Packages will be delivered to your address without requiring a signature
- Delivery Hours: Vary by carrier - some deliver Monday-Saturday, others include Sunday delivery
- Phone Availability: Keep your phone accessible for delivery coordination
- Safe Delivery: Carriers will leave packages in a secure location if no one is home
Address Accuracy
Customer Responsibility: You are responsible for providing accurate, complete shipping information. Additional fees may apply for address corrections, redelivery attempts, or shipments returned due to incorrect addresses.
🔄 Order Tracking & Communication
Stay informed every step of the way:
- Order Confirmation: Immediate email confirmation upon purchase
- Processing Updates: Notifications when customization begins
- Shipping Confirmation: Tracking number provided via email
- Delivery Updates: Real-time tracking through our carrier partners
- Delivery Confirmation: Notification upon successful delivery
⚠️ Potential Delays & Solutions
Weather-Related Delays
Severe weather conditions may impact delivery schedules. We monitor weather patterns and proactively communicate any potential delays.
Address Issues
Delays due to incorrect addresses, undeliverable locations, or recipient unavailability will be communicated immediately with resolution options provided.
Peak Season Considerations
During holidays and promotional periods, both processing and shipping may require additional time. We recommend placing orders early during these periods.
🛡️ Buyer Protection & Guarantees
Shipping Insurance
All orders are automatically insured against loss or damage during transit at no additional cost to you.
Delivery Guarantee
If your order doesn't arrive within our estimated timeframe, contact us for immediate resolution including expedited replacement or full refund options.
Damage Protection
Products damaged during shipping will be replaced immediately at no cost. Simply contact us within 48 hours of delivery with photos of the damaged items.
Package Security
While no signature is required, we recommend being available during delivery windows when possible. NuHaire is not responsible for packages stolen after successful delivery to the provided address.
↩️ Returns & Exchanges
30-Day Satisfaction Guarantee: Not completely satisfied? Return your purchase within 30 days of delivery for a full refund or exchange. Custom products may have specific return conditions - please review our detailed return policy.
Return Process
- Contact our customer service team
-
Customer pays for return shipping
- We'll provide return instructions
- Package items securely with original packaging when possible
- Ship using a trackable method (recommended)
- Receive a refund within 5-7 business days after return processing
Return Shipping Costs
- Customer Responsibility: All return shipping costs are paid by the customer
- Recommended Carriers: We'll provide guidance on cost-effective return shipping options
- Tracking Required: Returns must be sent with tracking for processing
🇺🇸 Domestic Shipping Only
We currently ship within the United States only. This allows us to provide:
- Faster delivery times
- Better tracking accuracy
- Enhanced customer service
- Consistent quality control
- No customs delays or international fees
We apologize for any inconvenience to our international customers and hope to expand our shipping capabilities in the future.
💰 Shipping Costs
Standard Shipping
Every NuHaire order ships completely FREE with standard delivery! No minimum purchase required. We believe in providing exceptional value by including standard shipping costs in our product pricing.
Express Shipping
- Express Delivery (1-2 business days): Customer pays additional shipping cost
- Cost varies by location and carrier
- Calculated at checkout based on your zip code
- Available for most US addresses
📞 Customer Support & Contact
Questions about your order? Our dedicated customer service team is here to help:
- Email: info@nuhaire.com
- Response Time: Within 24 hours (faster during business hours)
- Urgent Orders: Mark the subject line "URGENT" for priority handling
- Order Modifications: Contact us within 2 hours of placing the order
📋 Helpful Tips for Smooth Delivery
Before Ordering
- Double-check shipping address accuracy
- Provide phone number for delivery coordination
- Consider delivery timing for your schedule
- Review product customization requirements
- Choose a secure delivery location
During Delivery
- Monitor tracking information regularly
- Consider delivery windows when planning your schedule
- Ensure delivery location is secure and accessible
- Contact carrier directly for delivery scheduling questions
- Inspect packages immediately upon delivery
🔒 Privacy & Security
Your shipping information is protected with industry-standard encryption and never shared with third parties except our trusted shipping partners for delivery purposes only.
📈 Continuous Improvement
We regularly review and update our shipping processes based on customer feedback and industry best practices. Your experience matters to us, and we're constantly working to exceed your expectations.
Thank you for choosing NuHaire for your custom hair product creation needs. We appreciate your trust in us and look forward to delivering exceptional human hair products that transform your hair care routine. Your satisfaction is our priority, and we're committed to making every aspect of your shopping experience outstanding.
Last updated: June 2025 | Policy subject to updates - customers will be notified of any significant changes