Frequently Asked Questions

🎨 Product Appearance & Expectations

Q: Will my wig look like the photos?

Absolutely! Our professional photography accurately showcases the beautiful quality and color of each wig. Keep in mind that lighting can enhance or soften colors - your wig will look stunning in both natural daylight and indoor lighting, just with slightly different tones that highlight the natural beauty of human hair.

Q: What should I expect when I receive my wig?

You'll receive a gorgeous, premium-quality human hair wig that's ready to wear! Our customers love:

  • Rich, vibrant colors that look natural in any lighting
  • Luxurious texture that feels soft and moves naturally
  • Professional construction with seamless, undetectable hairlines
  • Immediate wearability
    • Beautiful right out of the box

Q: How will my wig look in different lighting?

One of the amazing benefits of human hair is how beautifully it responds to light! Your wig will:

  • Shine naturally in sunlight, showing gorgeous highlights and depth
  • Look rich and dimensional in indoor lighting
  • Photograph beautifully for all your special moments
  • Always look natural because it IS natural human hair

Q: What if the color appears slightly different than expected?

Human hair has natural depth and variation that makes it look incredibly realistic! If you have any concerns about color matching, our customer service team is here to help ensure you're completely happy with your purchase.

🧬 Human Hair Quality & Sourcing

Q: What type of human hair do you use?

We use 100% virgin and raw human hair. Virgin hair has never been chemically processed, colored, or treated, while raw hair is completely unprocessed and comes directly from a single donor. This ensures the highest quality, longevity, and most natural appearance.

Q: What's the difference between virgin and raw human hair?

  • Virgin Hair: Never been chemically processed, colored, or treated - high quality and durable
  • Raw Hair: Completely unprocessed hair from a single donor - the highest grade available, with intact cuticles and natural texture

Q: Where does your human hair come from?

Our hair is ethically sourced from reputable suppliers, ensuring quality and ethical practices.

Q: How long will my human hair wig last?

With proper care, our virgin and raw human hair wigs can last 18 months or longer. Raw hair typically lasts even longer due to its unprocessed nature. Lifespan depends on the frequency of wear and the maintenance routine.

Q: Can I color or bleach my human hair wig?

Yes! Since it's 100% virgin and raw human hair, you can color, bleach, and chemically process it just like your natural hair. Raw hair takes color exceptionally well due to its intact cuticles. We recommend professional styling for best results.

🎯Wig Construction & Types

Q: What makes NuHaire's lace construction special?

A: We use premium lace materials and expert construction techniques to create the most natural-looking wigs available:

  • HD & Transparent Lace: Ultra-thin, virtually invisible lace that melts seamlessly into any skin tone
  • Hand-tied construction: Each hair is individually knotted for maximum realism and movement
  • Reinforced edges: Durable construction that maintains its beautiful appearance wear after wear

Q: Which lace style is right for me?

A: We've perfected each style to give you stunning results:

  • Lace Front: Our bestselling style! Creates a flawless hairline and allows versatile styling away from your face
  • Lace Closure: Perfect for natural-looking parts and easy, everyday wear
  • Glueless Lace: Ultimate convenience! Secure, comfortable fit without any adhesive needed
  • 360 Lace: Maximum styling freedom - wear your hair up, down, or any way you desire!

Q: What are glueless lace wigs?

Our glueless collection is perfect for busy lifestyles! These wigs feature:

  • No adhesive required
    • simply put on and go
  • Secure fit with adjustable straps and combs
  • Comfortable all-day wear without sticky residue
  • Easy removal at the end of the day
  • Available in multiple sizes
    • 6x4, 7x5, 6x5, and 9x6 for perfect coverage
  • Perfect for beginners or anyone wanting hassle-free beauty

Q: What's special about HD and Transparent Lace?

These are our premium lace options that create the most undetectable hairline possible! The ultra-fine material virtually disappears against your skin, giving you the confidence of a completely natural look that even close-up photos can't detect.

Q: How do I choose the best size for my needs?

We recommend:

  • New to wigs? Start with our glueless 6x4 or popular 13x4 lace front - easy to wear with stunning results
  • Want convenience? Choose glueless 7x5 or 9x6 for larger coverage without adhesive
  • Love versatility? Choose 13x6 lace front for more parting options
  • Want maximum styling? Go with 360 lace for complete freedom

📏 Sizing & Fit

Q: How do I measure my head for the right wig size?

Getting the perfect fit is easy! Simply measure around your hairline from ear to ear across your forehead, then from your forehead to the nape of your neck. Our expertly designed wigs feature adjustable straps and secure combs to ensure a perfect, comfortable fit for head sizes 21.5-23 inches.

Q: What if my wig doesn't fit properly?

You'll love how secure and comfortable our wigs feel! Each wig comes with adjustable straps and built-in combs for a customized fit. If you need any assistance achieving the perfect fit, our customer service team is here to help you feel confident and beautiful.

Q: Can I cut or trim my wig?

Absolutely! Our premium human hair wigs can be cut, layered, and customized by any professional stylist to create your perfect, personalized look. The possibilities are endless!

💇♀️ Styling & Maintenance

Q: Can I use heat tools on my human hair wig?

Yes! Our premium human hair responds beautifully to all your favorite styling tools - curling irons, flat irons, and blow dryers. For gorgeous results and maximum longevity, use heat protectant and style at 350°F or below - the same loving care you'd give your natural hair!

Q: How often should I wash my wig?

Your wig will stay fresh and beautiful with washing every 10-15 wears or when you notice product buildup. This gentle care routine helps maintain the luxurious quality and extends the life of your investment.

Q: What products should I use on my human hair wig?

Treat your wig like the premium hair it is! Use sulfate-free shampoos, nourishing conditioners, and leave-in treatments designed for human hair. Your wig will reward you with lasting softness, shine, and manageability.

Q: Can I sleep in my wig?

While our wigs are comfortable enough for extended wear, we recommend removing your wig before bed to keep it looking gorgeous longer. If you do sleep in it occasionally, a silk pillowcase and loose braid will help maintain its beautiful condition.

🚚 Shipping & Delivery

Q: How long does shipping take?

Get ready to transform your look fast! Your gorgeous new wig will arrive in just 2-3 days, depending on your location. Plus, enjoy FREE shipping on every order - no minimum required!

Q: Do you ship internationally?

Currently, we ship within the United States only, ensuring fast delivery and the best possible service for our customers.

Q: How can I track my order?

Stay excited about your delivery! You'll receive a tracking number via email as soon as your wig ships. Track your order anytime through your account or our convenient "Track My Order" link. Watch your beautiful new look make its way to you!

Q: What carriers do you use?

We partner with all major carriers to ensure your wig arrives safely and on time. We select the best carrier for your location to guarantee reliable, secure delivery.

Q: How is my wig packaged?

Your premium wig arrives beautifully and securely packaged to ensure it reaches you in perfect condition, ready to make you look and feel amazing!

Q: What if my package is lost or damaged?

Don't worry - we've got you covered! Contact us immediately and we'll work with the carrier to resolve any issues quickly. Your satisfaction is guaranteed, and we'll make sure you receive your beautiful wig.


💰 Pricing & Payment

Q: Do you offer payment plans?

Yes! We make luxury affordable with flexible payment options, including Klarna, Afterpay, etc. Transform your look today and pay over time - because you deserve to feel beautiful right now!

Q: Do you have sales or discounts?

New customers save instantly! Subscribe to our email list and get an exclusive welcome discount on your first order - it's our gift to you for joining the NuHaire family!

Want even more savings? Join our NuHaire VIP Club for:

  • Member-only discounts throughout the year
  • Early access to sales before anyone else
  • Birthday surprises and special treats
  • Exclusive flash sales you won't find anywhere else

Follow us on social media for additional promotional announcements and styling inspiration!

Q: What's included with my wig purchase?

Every NuHaire wig comes with amazing value:

  • Premium wig cap for a comfortable, secure fit
  • Surprise gifts with your order
  • FREE shipping to your door
  • Our quality guarantee for complete peace of mind

Q: Why invest in a NuHaire wig?

You're not just buying a wig - you're investing in confidence, convenience, and luxury! Our premium human hair wigs:

  • Save you time
    • Gorgeous hair in minutes
  • Last 18+ months
    • Incredible value per wear
  • Boost your confidence
    • Look amazing every single day
  • Offer endless versatility
    • Multiple looks from one investment

Q: Is there a warranty or guarantee?

We stand behind every wig with our satisfaction guarantee! We're so confident you'll love your NuHaire wig that we offer hassle-free returns and dedicated customer support to ensure you're thrilled with your purchase.

🔄 Returns & Exchanges

Q: What's your return policy?

We stand behind our quality! If you're not completely satisfied with your NuHaire wig, we offer hassle-free returns within 30 days of delivery. Wigs must be in original condition with tags attached. We want you to feel confident and beautiful in your choice!

Q: Are there any return exceptions?

Yes, customized products cannot be returned. This includes any wigs that have been altered from our standard product descriptions based on your specific requests (such as custom colors, lengths, or construction modifications). All standard wigs are eligible for return when in original condition.

Q: What counts as a customized product?

Customized products are wigs we've modified from our standard listings based on your personal requests - such as custom color blending, length adjustments, or special construction requests. These are made specifically for you and cannot be returned.

Q: What if I'm not satisfied with my purchase?

Your satisfaction is our top priority! For standard products, contact our dedicated support team for easy returns. For customized products, we work closely with you during the creation process to ensure you'll love the final result. We're committed to helping you look and feel amazing.

Q: How do I know if my order is considered customized?

We'll clearly communicate during the ordering process if your request requires customization. All custom orders are confirmed with you before production begins, so you'll always know exactly what you're purchasing.

👑 VIP Program & Loyalty

Q: What is the NuHaire VIP Club?

Welcome to exclusive luxury! Our VIP Club is your gateway to premium perks, insider access, and incredible savings. As a VIP member, you'll enjoy special treatment that makes you feel as beautiful as you look!

Q: How do I join the VIP Club?

Joining is completely FREE and takes just seconds! Simply create an account and opt-in to our VIP program. Instant access to exclusive benefits - because you deserve VIP treatment!

Q: What amazing benefits do VIP members receive?

Get ready to be spoiled! VIP members enjoy:

  • Exclusive member-only discounts you won't find anywhere else
  • Early access to new arrivals
    • Shop the latest styles before everyone else
  • Special birthday surprises to celebrate YOU
  • VIP-only flash sales with incredible savings
  • Priority customer service for faster support
  • Bonus rewards points on every purchase
  • Surprise gifts throughout the year

Q: Are there different VIP levels?

The more you shop, the more you save! Our VIP program rewards your loyalty with increasing benefits as you continue to choose NuHaire for your beauty needs.

Q: How do I access my VIP benefits?

Once you're a VIP member, you'll receive exclusive emails with your special offers and early access notifications. Plus, your VIP discounts automatically apply when you're logged into your account!

📞 Customer Support

Q: How can I contact customer service?

We're here to make your NuHaire experience amazing! Reach out anytime:

  • Live chat with our beauty experts right here on our website for instant help
  • Email us at info@nuhaire.com for detailed assistance
  • Use our contact form for quick questions. We respond within 24 hours during business days (Monday-Friday) because your satisfaction is our priority!

Q: What kind of support do you offer?

Our dedicated team is passionate about helping you look and feel incredible! We provide:

  • Wig selection guidance to find your perfect match
  • Product information and recommendations
  • Care and maintenance tips to keep your wig gorgeous
  • Order assistance and tracking support
  • Returns and exchanges made simple
  • VIP member support with priority service

Q: Can you help me choose the right wig?

Absolutely! Whether you're new to wigs or a seasoned pro, our knowledgeable team will guide you to the perfect wig for your lifestyle, face shape, and personal style. We want you to feel confident and beautiful in your choice!

Q: What if I need help after my purchase?

Your relationship with NuHaire doesn't end at checkout! We're here for ongoing support with product questions, care advice, or any concerns. Our goal is to ensure you love your wig and feel amazing every time you wear it.