Return and Refund Policy

Return & Refund Policy

Our Satisfaction Commitment

At NuHaire, your complete satisfaction is our priority. We stand behind the quality of our premium human hair wigs & extensions and want you to feel confident in your purchase.

Return Window

We offer a 30-day return policy from your delivery date for eligible items.

Return Eligibility

Your wig must be:

  • Authentic NuHaire product (We cannot accept returns from other companies)
  • New and unused
    • Never worn or styled
  • Uncut lace
    • Lace must remain in its original condition
  • Complete
    • Includes original wig strap (if applicable)
  • Clean
    • Free from styling products, odors, or strong smells
  • Original packaging
    • Returned in the plastic packaging we shipped it in

Customization Exception

Important: Customized products cannot be returned or refunded.

What counts as customization?

Any modification to our standard product description based on your specific request, including:

  • Custom cap sizes (our standard is 22.5" - any smaller or larger size is customized)
  • Custom color blending or matching
  • Length adjustments beyond standard offerings
  • Special construction requests

We'll clearly communicate during ordering if your request requires customization and confirm all details before production.

How to Return Your Wig

Step 1: Contact Us

Email our customer service team at info@nuhaire.com to receive return instructions.

Step 2: Ship Your Return

  • You're responsible for return shipping costs
  • Use trackable shipping with insurance (recommended)
  • NuHaire is not responsible for items lost or damaged during return shipping

Step 3: Inspection & Processing

Once we receive your return, we'll inspect it and notify you of approval or rejection within 1-2 business days.

Refund Details

Processing:

  • Refunds are processed within 1-2 business days after approval
  • 7% restocking fee applies to all returned items
  • Refund amount = Purchase price minus restocking fee minus original shipping costs

Timeline:

  • Confirmation email sent once the refund is processed
  • Bank processing may take up to 10 business days, depending on your financial institution

Items That Cannot Be Returned

  • Returns received after 30 days
  • Used, worn, or damaged products
  • Wigs with cut lace
  • Items missing original packaging or strap
  • Products with styling products or odors
  • Non-NuHaire products
  • Customized items (as defined above)

Questions or Need Help?

Contact our customer service team at info@nuhaire.com. We're here to make your return experience as smooth as possible and ensure you're completely satisfied with your NuHaire purchase.

We're committed to making this process as easy as possible while maintaining the quality standards our customers expect.