At NuHaire, we are dedicated to ensuring that your orders are delivered to you in a timely and efficient manner. We have implemented a comprehensive shipping policy to guarantee a positive customer experience. Please take note of the following details:
Customization:
Our products are customized to meet your exact specifications, which may take up to 7 business days to complete. We appreciate your patience as we work diligently to provide you with the best possible product. Our commitment is to deliver high-quality personalized products that will exceed your satisfaction. Thank you for entrusting us with your order.
Processing:
Once the customization is complete, we will process your order within 1 to 3 business days.
Shipping:
We utilize various shipping methods, such as FedEx, DHL, UPS, and USPS, to ship your orders. If you have a specific shipping method in mind, please contact us before placing your order, and we will gladly assist you.
We typically process and ship your order within business days of receiving the order confirmation reply. Once your order is shipped, it generally takes 2-4 business days to arrive. We will email you to keep you updated on the status of your order and provide shipping notifications.
Delivery Time:
We estimate that you will receive your order within two weeks of placing it. We will notify you if the item is delivered earlier than anticipated.
Delays:
We will notify you immediately if your order is delayed. Please note that weather conditions may affect delivery times, potentially causing delays. We appreciate your understanding in such cases.
Furthermore, any delays resulting from incorrect shipping information, undeliverable addresses, or unexpected issues will be promptly communicated to you for resolution.
Helpful Hints:
1. Local shippers typically deliver packages on weekdays (Monday through Friday). We recommend choosing a shipping address where you can receive the package during those days. Please keep your phone accessible, as the shipper may need to contact you.
2. Some shipping services require a customer's signature for successful delivery. If we deliver the goods to your address and someone signs for it, we cannot be held responsible for any loss or theft of the package. We kindly ask that you or an authorized person be at the delivery address.
Buyer's Responsibility:
As the buyer, you are responsible for any costs incurred due to delivery delays or address modifications. Additionally, you assume responsibility for any costs associated with canceling or returning an order for personal reasons.
Returns and Exchanges:
If you are not satisfied with your purchase, we offer returns within 15 days of purchase. Please review our return and exchange policy for more information.
Contact Us:
We truly appreciate your understanding and patience. If you have any further concerns or questions, please do not hesitate to let us know. If your order is urgent, please contact us directly at info@nuhaire.com. Thank you for choosing NuHaire for your custom hair care products.
